Order-book exchange using two-key deposit accounts with timelocked refunds
Privacy 6.5
Safety 6.4
No-KYC Exchanges Reviewed 22 Oct 2026
Relai review
Bitcoin-only savings app with a self-custodial wallet; identity check at onboarding
- Company named
- May ask for ID
- Email required
ID mandatory KYC 4 Documentation reviewed
Privacy
0.7/ 10
Poor
Safety
5.1/ 10
Caution
Based on terms and documentation. No test transactions published yet. See the arithmetic
Relai review in short
Relai is an exchange. Its terms put it at KYC level 4 of 4: ID mandatory. NoKYC Score grades it 0.7/10 for privacy (poor) and 5.1/10 for safety (caution). In its favour: company named. To watch: it may ask for ID and requires an email address. No incidents are on record.
- Category
- No-KYC Exchanges
- KYC level
- 4 of 4: ID mandatory
- Grades
- Privacy 0.7/10, Safety 5.1/10
- Sign-up
- Email required
- Custody
- non-custodial
- Fees
- 1% per buy or sell (0.9% with an invite code); card, Apple Pay and Google Pay add 3%
- Limits
- No tier without identity verification stated; purchases from 50 CHF/EUR; a separate service handles trades above 100,000 CHF/EUR
- Jurisdiction
- Switzerland
- Incidents on record
- 0
- Last reviewed
- 22 Oct 2026
Cite this review
NoKYC Score, "Relai review", reviewed 22 Oct 2026, https://nokycscore.com/service/relai
Also available as plain text.
What Relai is
Relai is a bitcoin-only mobile app that buys and sells bitcoin against CHF and EUR and delivers it to a self-custodial wallet created on the user's device. It is run by Relai AG in Zurich, a VQF member, and by Relai EU SASU in Paris, which the site says is registered under MiCA with the French regulator. The homepage tells users to complete a verification before their first purchase, and the support guide to signing up walks through a passport or national identity card scan and a selfie check as part of onboarding. Older limits for purchases without verification no longer appear on the pages read.
What Relai offers, and what to watch
1 of 15 privacy and safety features, 2 warnings in its terms.
"Not stated" means its own pages do not say.
Identity
- ID never required No
- No account needed No
- No email needed No
- No phone number Not stated
Payment
- Accepts Monero Not stated
- Accepts Lightning Not stated
- Accepts cash Not stated
Access
- Tor onion address Not stated
- Works without JavaScript Not stated
Trust
- Never holds your funds Not stated
- Own liquidity Not stated
- Refund without ID Not stated
- Independent audit Not stated
- Company named Yes The operating company and its jurisdiction are published.
- 5+ years operating Not stated
Warnings
- May ask for ID Yes The terms reserve the right to demand identity documents, often after a risk flag.
- Screens deposits Not in terms
- Passes orders to partners Not in terms
- Holds your funds Not in terms
- Email required Yes An email address is required to use the service.
- Phone number required Not in terms
- Nobody accountable Not in terms
Does Relai require KYC?
- 0 Never
- 1 Not mentioned
- 2 Rare
- 3 On risk flag
- 4 Mandatory
KYC level 4: ID mandatory. Identity verification is required to use the service.
Sign-up guide: after registering with an email the user is prompted to verify identity with a passport or national ID card and a selfie; the homepage says to complete verification before the first purchase.
How the grades add up
Both grades start at 50 points and move by fixed, published amounts. Nothing is adjusted by hand. The total is divided by ten.
Privacy
0.7- Starting points 50
- KYC level 4: ID mandatory -32
- Requires email -4
- May request ID -7
- Total, clamped to 0–100 7
Safety
5.1- Starting points 50
- May request ID -4
- Legal entity disclosed +5
- Total, clamped to 0–100 51
Test ledger
Real transactions run by our editors. A badge without a ledger is an assertion; this is the proof.
No test transactions published yet
The grades above rest on Relai’s terms and documentation. Tests will appear here with the date, route, amount band and result as they are run.
Incidents on record
No incidents are on record for Relai. If you have a documented case, report it.
User reviews
Reviews never change a grade. Reviews with a transaction reference are marked.
No reviews yet.
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Alternatives to Relai
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Relai: common questions
Does Relai require KYC?
Relai is rated KYC level 4 of 4 on this site: ID mandatory. Sign-up guide: after registering with an email the user is prompted to verify identity with a passport or national ID card and a selfie; the homepage says to complete verification before the first purchase.
Is Relai safe to use?
Relai has a Safety grade of 5.1 out of 10 and a Privacy grade of 0.7 out of 10. No incidents are on record. Evidence level: documentation reviewed.
Is Relai legit?
Relai is a working exchange. It publishes the company that runs it, in Switzerland. Being real is not the same as being safe: its Safety grade here is 5.1 out of 10, built from custody, liquidity, track record and incidents.
Is Relai a scam?
NoKYC Score does not label services as scams; it records documented incidents with their sources and outcomes. No incidents are on record for Relai. Its terms also allow it to hold a flagged deposit and ask for identity documents.
Do I need an account or email to use Relai?
Email required.
What fees does Relai charge?
1% per buy or sell (0.9% with an invite code); card, Apple Pay and Google Pay add 3%. Fees were recorded from Relai's own pages and can change; check before you send.
What are Relai's limits?
No tier without identity verification stated; purchases from 50 CHF/EUR; a separate service handles trades above 100,000 CHF/EUR.
Does Relai have a Tor onion address?
No official onion address was found on Relai's own pages.
Which cryptocurrencies does Relai support?
Relai supports BTC, and fiat payments in CHF, EUR.
Is Relai custodial?
No. Relai is non-custodial: the operator does not control user funds.
Can I use Relai over Tor?
Relai does not publish an official onion address.
Listing history
- Listing added. Facts and KYC level set from the service's own terms and documentation.