# Relai review: KYC policy, privacy and safety grades

> Relai is an exchange. Its terms put it at KYC level 4 of 4: ID mandatory. NoKYC Score grades it 0.7/10 for privacy (poor) and 5.1/10 for safety (caution). In its favour: company named. To watch: it may ask for ID and requires an email address. No incidents are on record.

Source: NoKYC Score, "Relai review", reviewed 22 Oct 2026, https://nokycscore.com/service/relai

## Key facts
- **Category:** No-KYC Exchanges
- **KYC level:** 4 of 4: ID mandatory
- **Grades:** Privacy 0.7/10, Safety 5.1/10
- **Sign-up:** Email required
- **Custody:** non-custodial
- **Fees:** 1% per buy or sell (0.9% with an invite code); card, Apple Pay and Google Pay add 3%
- **Limits:** No tier without identity verification stated; purchases from 50 CHF/EUR; a separate service handles trades above 100,000 CHF/EUR
- **Jurisdiction:** Switzerland
- **Incidents on record:** 0
- **Last reviewed:** 22 Oct 2026
- **Official website:** https://relai.app

## What it is
Relai is a bitcoin-only mobile app that buys and sells bitcoin against CHF and EUR and delivers it to a self-custodial wallet created on the user's device. It is run by Relai AG in Zurich, a VQF member, and by Relai EU SASU in Paris, which the site says is registered under MiCA with the French regulator. The homepage tells users to complete a verification before their first purchase, and the support guide to signing up walks through a passport or national identity card scan and a selfie check as part of onboarding. Older limits for purchases without verification no longer appear on the pages read.

## What the terms say about ID
Sign-up guide: after registering with an email the user is prompted to verify identity with a passport or national ID card and a selfie; the homepage says to complete verification before the first purchase.

## Features and warnings
- **Identity:** ID never required: no; No account needed: no; No email needed: no; No phone number: not stated
- **Payment:** Accepts Monero: not stated; Accepts Lightning: not stated; Accepts cash: not stated
- **Access:** Tor onion address: not stated; Works without JavaScript: not stated
- **Trust:** Never holds your funds: not stated; Own liquidity: not stated; Refund without ID: not stated; Independent audit: not stated; Company named: yes; 5+ years operating: not stated
- **Warnings:** May ask for ID: yes; Screens deposits: not in terms; Passes orders to partners: not in terms; Holds your funds: not in terms; Email required: yes; Phone number required: not in terms; Nobody accountable: not in terms

## Questions
### Does Relai require KYC?
Relai is rated KYC level 4 of 4 on this site: ID mandatory. Sign-up guide: after registering with an email the user is prompted to verify identity with a passport or national ID card and a selfie; the homepage says to complete verification before the first purchase.

### Is Relai safe to use?
Relai has a Safety grade of 5.1 out of 10 and a Privacy grade of 0.7 out of 10. No incidents are on record. Evidence level: documentation reviewed.

### Is Relai legit?
Relai is a working exchange. It publishes the company that runs it, in Switzerland. Being real is not the same as being safe: its Safety grade here is 5.1 out of 10, built from custody, liquidity, track record and incidents.

### Is Relai a scam?
NoKYC Score does not label services as scams; it records documented incidents with their sources and outcomes. No incidents are on record for Relai. Its terms also allow it to hold a flagged deposit and ask for identity documents.

### Do I need an account or email to use Relai?
Email required.

### What fees does Relai charge?
1% per buy or sell (0.9% with an invite code); card, Apple Pay and Google Pay add 3%. Fees were recorded from Relai's own pages and can change; check before you send.

### What are Relai's limits?
No tier without identity verification stated; purchases from 50 CHF/EUR; a separate service handles trades above 100,000 CHF/EUR.

### Does Relai have a Tor onion address?
No official onion address was found on Relai's own pages.

### Which cryptocurrencies does Relai support?
Relai supports BTC, and fiat payments in CHF, EUR.

### Is Relai custodial?
No. Relai is non-custodial: the operator does not control user funds.

### Can I use Relai over Tor?
Relai does not publish an official onion address.

## Sources
- https://relai.app
- https://relai.app/terms-and-conditions-ch/
- https://support.relai.app/en
- https://support.relai.app/en/collections/470862-onboarding-verification
- https://support.relai.app/en/articles/214249-how-to-sign-up-to-relai

How grades are calculated: https://nokycscore.com/methodology