Support-system backup exposed, including ID copies of 291 customers
Pocket Bitcoin disclosed on 21 August 2026 that a backup of its support system had been exposed. Its update of 31 August said 291 customers had bank-compliance correspondence exposed, including names, addresses, bitcoin addresses, ID copies and source-of-funds documents in varying combinations, and 5,120 customers had bank transfer lists exposed with names, addresses, amounts and some IBANs. The operator said no funds were affected.
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Pocket Bitcoin announced in October 2025 that full identity verification would be required for every user from 8 December 2025, ending the tier that had allowed purchases of up to CHF/EUR 999 per month without ID.
