# Runbox review: KYC policy, privacy and safety grades

> Runbox is an email provider. Its terms put it at KYC level 1 of 4: no ID mentioned. NoKYC Score grades it 6.2/10 for privacy (fair) and 6.5/10 for safety (fair). In its favour: accepts cash, company named and 5+ years operating. To watch: it requires an email address. No incidents are on record.

Source: NoKYC Score, "Runbox review", reviewed 23 Oct 2026, https://nokycscore.com/service/runbox

## Key facts
- **Category:** Email
- **KYC level:** 1 of 4: No ID mentioned
- **Grades:** Privacy 6.2/10, Safety 6.5/10
- **Sign-up:** Email required
- **Fees:** Paid plans after a 30-day trial
- **Limits:** Email delivery logs kept 10 days, webmail logs one month
- **Jurisdiction:** Norway
- **Incidents on record:** 0
- **Last reviewed:** 23 Oct 2026
- **Official website:** https://runbox.com

## What it is
Runbox is a paid email and web hosting service run by Runbox Solutions AS, incorporated in Norway, with servers in Norway; the site says addresses have been kept for 26 years. The terms give a 30-day trial. The payment-methods page lists cards, PayPal, bank transfer in USD, EUR or NOK, cryptocurrency (Bitcoin, Bitcoin Cash, Cardano, Ethereum, Litecoin, Stellar Lumens and USDC) and cash by regular mail, which it describes as at your own risk. The help centre says crypto is paid to a shown address and then reported to billing by email. The privacy policy lists name, country and an alternative email address among registration data, with a mobile phone number only "where applicable", and says delivery logs are kept for 10 days and webmail logs for one month.

## What the terms say about ID
No identity-document requirement appears in the terms; registration collects a name and an alternative email address.

## Features and warnings
- **Identity:** ID never required: not stated; No account needed: no; No email needed: no; No phone number: not stated
- **Payment:** Accepts Monero: not stated; Accepts Lightning: not stated; Accepts cash: yes
- **Access:** Tor onion address: not stated; Works without JavaScript: not stated
- **Trust:** Open source: not stated; No-logs policy: not stated; Independent audit: not stated; Company named: yes; 5+ years operating: yes
- **Warnings:** May ask for ID: not in terms; Email required: yes; Phone number required: not in terms; Closed source: not in terms; Nobody accountable: not in terms

## Questions
### Does Runbox require KYC?
Runbox is rated KYC level 1 of 4 on this site: no ID mentioned. No identity-document requirement appears in the terms; registration collects a name and an alternative email address.

### Is Runbox safe to use?
Runbox has a Safety grade of 6.5 out of 10 and a Privacy grade of 6.2 out of 10. No incidents are on record. Evidence level: documentation reviewed.

### Is Runbox legit?
Runbox is a working email provider. It publishes the company that runs it, in Norway. Being real is not the same as being safe: its Safety grade here is 6.5 out of 10, built from custody, liquidity, track record and incidents.

### Is Runbox a scam?
NoKYC Score does not label services as scams; it records documented incidents with their sources and outcomes. No incidents are on record for Runbox.

### Do I need an account or email to use Runbox?
Email required.

### What fees does Runbox charge?
Paid plans after a 30-day trial. Fees were recorded from Runbox's own pages and can change; check before you send.

### What are Runbox's limits?
Email delivery logs kept 10 days, webmail logs one month.

### Does Runbox have a Tor onion address?
No official onion address was found on Runbox's own pages.

### Which cryptocurrencies does Runbox support?
Runbox supports BTC, BCH, ADA, ETH, LTC, XLM, USDC, and fiat payments in USD, EUR, NOK.

### Can I use Runbox over Tor?
Runbox does not publish an official onion address.

## Sources
- https://runbox.com/about/terms-service/
- https://runbox.com/about/privacy-policy/
- https://runbox.com/why-runbox/
- https://runbox.com/price-plans/payment-methods/
- https://help.runbox.com/crypto-payments/

How grades are calculated: https://nokycscore.com/methodology