# BitcoinBox review: KYC policy, privacy and safety grades

> BitcoinBox is a swap service. Its terms put it at KYC level 3 of 4: ID on risk flag. NoKYC Score grades it 2.0/10 for privacy (poor) and 3.6/10 for safety (poor). To watch: it may ask for ID, screens deposits and holds your funds while you use it. No incidents are on record.

Source: NoKYC Score, "BitcoinBox review", reviewed 22 Oct 2026, https://nokycscore.com/service/bitcoinbox

## Key facts
- **Category:** Instant Swaps
- **KYC level:** 3 of 4: ID on risk flag
- **Grades:** Privacy 2.0/10, Safety 3.6/10
- **Custody:** custodial
- **Fees:** Refund after a failed review may cost up to 5% (max $100 equivalent); fees published on the site
- **Limits:** Reviews can take 24-72 hours and up to 30 working days
- **Incidents on record:** 0
- **Last reviewed:** 22 Oct 2026
- **Official website:** https://www.bitcoinbox.io

## What it is
BitcoinBox is an exchanger for digital and electronic currencies with an account area and a Telegram, WhatsApp and site chat for support. Its KYC/AML/KYT policy scores incoming crypto with named analytics tools (including AMLBot, Crystal Blockchain, Chainalysis, Scorechain and Elliptic), delays or suspends orders above set risk levels, and on elevated risk can request identity documents, liveness checks and source-of-funds evidence, using Sumsub or other providers; reviews can run up to 30 working days, and a refund can carry up to 5% (capped at $100). The user agreement says the administration may request documents, user data and transaction records cannot be deleted, and orders may be refused without explanation. The supported currencies, whether an exchange can be made without an account and any company details were not shown on the pages read, because most of the site needs JavaScript.

## What the terms say about ID
KYC/AML/KYT policy 8.1: "If an elevated transaction risk is identified, the Service has the right to initiate an AML/KYC/KYT verification and request ... an identity document"; Sumsub may be used.

## Features and warnings
- **Identity:** ID never required: no; No account needed: not stated; No email needed: not stated; No phone number: not stated
- **Payment:** Accepts Monero: not stated; Accepts Lightning: not stated
- **Access:** Tor onion address: not stated; Works without JavaScript: not stated
- **Trust:** Never holds your funds: no; Own liquidity: not stated; Refund without ID: not stated; Open source: no; Independent audit: not stated; Company named: no; 5+ years operating: not stated
- **Warnings:** May ask for ID: yes; Screens deposits: yes; Passes orders to partners: not in terms; Holds your funds: yes; Email required: not in terms; Phone number required: not in terms; Closed source: yes; Nobody accountable: yes

## Questions
### Does BitcoinBox require KYC?
BitcoinBox is rated KYC level 3 of 4 on this site: ID on risk flag. KYC/AML/KYT policy 8.1: "If an elevated transaction risk is identified, the Service has the right to initiate an AML/KYC/KYT verification and request ... an identity document"; Sumsub may be used.

### Is BitcoinBox safe to use?
BitcoinBox has a Safety grade of 3.6 out of 10 and a Privacy grade of 2.0 out of 10. No incidents are on record. Evidence level: documentation reviewed.

### Is BitcoinBox legit?
BitcoinBox is a working swap service. Its operators do not publish a company or names, so nobody is publicly accountable for it. Being real is not the same as being safe: its Safety grade here is 3.6 out of 10, built from custody, liquidity, track record and incidents.

### Is BitcoinBox a scam?
NoKYC Score does not label services as scams; it records documented incidents with their sources and outcomes. No incidents are on record for BitcoinBox. Its terms also allow it to hold a flagged deposit and ask for identity documents.

### What fees does BitcoinBox charge?
Refund after a failed review may cost up to 5% (max $100 equivalent); fees published on the site. Fees were recorded from BitcoinBox's own pages and can change; check before you send.

### What are BitcoinBox's limits?
Reviews can take 24-72 hours and up to 30 working days.

### Does BitcoinBox have a Tor onion address?
No official onion address was found on BitcoinBox's own pages.

### Is BitcoinBox custodial?
Yes. BitcoinBox holds funds during a trade, which means it is able to delay or freeze them.

### Can I use BitcoinBox over Tor?
BitcoinBox does not publish an official onion address.

## Sources
- https://www.bitcoinbox.io
- https://www.bitcoinbox.io/en/rules/user-agreement/
- https://www.bitcoinbox.io/en/rules/aml-kyc-policy/
- https://www.bitcoinbox.io/en/faq/

How grades are calculated: https://nokycscore.com/methodology